Menu

DS EURO PASS and you

What is Temporary Transit ?

Temporary transitis an interestingtax and customs free that allowanyone residingoutside European Union renting a new car during his stay in Europe exempt from customs duties and VAT. 
So you get a special French license with red platesallowing freemovement throughout Europe.

What are the benifits of it ?

For your next travel in Europe, there is a better choice than renting: a DS in temporary transit!
You travel as you like throughout Europe in a new car which belongs to you and with the following advantages of the temporary transit offer:
A new DS of your choice, tax-free with comprehensive insurance with no excess
An exclusive economic package tax-free and guaranteed without supplement
Unlimited mileage with a 24/7 Assistance
Vehicle pick-up and drop-off in more than 31 centers in 9 countries of Europe.
A multi-risk insurance policy irrespective of percentage covering:
Driver civil liability
Vehicle fire damage
Theft (requires police report)
Glass damage
All accident-related damages to the vehicle, including acts of vandalism (requires police report)
Legal fees
Driver warranty
Towing of the vehicle 
24/7 Roadside Assistance for:
Breakdowns and accidents
Vehicle theft, attempted theft or vandalism
Finding emergency solutions to enable you to continue your trip
 A broadbased European presence
31 pick-up and drop-off centers, including 17 in France and 14 throughout Europe.

Who can benefit from long-term rental DS EURO PASS?

To take advantage of DS EURO PASS program, for your holiday in Europe you must meet the following conditions:
You hold a valid driving license.
You live in France’s overseas departments/territories or outside the European Union.
You have spent less than 180 days in European Union countries over the past 12 months.
You do not have a remunerated activity in a European Union member state.
Any person satisfying Temporary Transit requirements can benefit from DS Euro Pass leasing and travel to Europe on a new vehicle for a maximum of 6 months.
To be eligible for long term car rental, you must be:
a TOURIST a RESIDENT of a European Union member state waiting for relocation to a state outside the European Union
An INTERN completing an internship or assignment and whose usual place of residence is outside European Union or in France’s overseas departments/territories
Any person whose usual place of residence is outside European Union or in France’s overseas departments/territories and who is completing his/her national service in France

Before your reservation

How can you reserve your vehicle?

You can book your TT contract directly on-line (e-business) if you live in an eligible country for online booking, or from your local DS Euro Pass representative (www.ds-europass.com via our quote request).
You will be asked to sign an order form containing all the information necessary for your reservation (type of vehicle, any accessories, dates and places of delivery and return, flight details for airport deliveries, etc.) and to supply the following documents to confirm your booking:
passport (or identity card for French overseas departments/territories)
holiday certificate stating holiday dates
certificate of residence (for French nationals)

What is the deadline to book a reservation ?

Because of the heavy administrative procedures that we take care, the reservation must be made 4 weeks minimum before the delivery of your car.

What is the delay for a quote ?

Your business agent will answer to your quote request as soon as possible (usually within 48 hours).
You can get in touch also directly with him by email or telephone.

How much does the delivery and return cost ?

In France the delivery and return of the vehicle is free (as well for Geneva and San Sebastian)
In the rest of Europe, fees vary according to the country.

Which payment methods are accepted ?

For the online booking, you can pay with a Visa, a Mastercard, a blue card or American Express.
This information concerns only the people who benefits from the access to the E-commerce of our web site in their country of connection.
If you order through your DS EURO PASS representative in your country, please ask him the method payment which is accepted.

During your reservation

Can I choose the color of my car?

No, you can’t choose the new color of your new Citroën, it’s impossible to us guarantee the color of your vehicle.

Will the vehicle with safety Kit (Jacket, jack...) ?

For all deliveries made in France, a security kit will be provided with the vehicle.

Are the vehicle accessories at my charge ?


When booking, you can add accessories to the requested vehicle. These accessories are subject to invoicing, the price of which depends on the vehicle model chosen. The request for accessory must imperatively appear on the order form and can not be done after the delivery of the vehicle.

The ordered vehicle comes with snow tires ?

The chains we offer are snow-tire chains that are easily and quickly mounted without having to move the vehicle.
The original tires mounted on factory-issued Citroën brand vehicles are deemed multi-purpose.  This means they are suited for differing driving conditions excluding however extreme conditions involving the presence of large amounts of snow and/or water on pavement.
Citroën Euro Pass can’t mount specialty tires such as "snow" or "contact" tires on its vehicles. If you decide to equip your vehicle with special tires, you can do it at your expense and you will have to return the car with the original tires.
Important Note:
Customers are responsible for consulting officials in each country in which they will be traveling about any and all roadway accessory requirements. Citroën Euro Pass may not be held liable for the provision of such accessories.

After your reservation

What are the documents you must furnish to pick up your car?

To take possession of your vehicle in the chosen center of delivery, you have to present your passport (or ID card for French), your driving license, your DSEuro Pass contract.
For the students and the trainees your visa as well as a resident's permit for the not European foreigners will be also asked you.

How pass the delivery of my vehicle ?

You are personally expected at the delivery point and at the time specified when you make your reservation. However, if you have not informed them, it is imperative to contact the delivery center 4 working days before your arrival. Warning: For appointments without flight details, you will be expected at most 30 minutes beyond the scheduled time. In the event of a change of flight or an appointment schedule, it is imperative to inform your delivery center.

Who can pick up the vehicle ?

Only the contractor may take delivery of the vehicle or his spouse / partner with a proxy .
* Only a legal spouse or de facto (spouse or partner) may benefit from a proxy established and signed by the contractor. A partner must provide a certificate of cohabitation.

DS Euro Pass can deliver me the vehicle where I want ?

DS Euro Pass will only provide vehicles for pickup at the Centers listed on our website. All vehicles are supplied at airports or train stations per customer travel arrangements.
You can consult our 35 centers in 8 European countries.

At the delivery is my car delivered with some fuel ?

You vehicle comes with a fuel supply of 10 to 15 liters, which allow you to easily drive to the nearest service station.
If you wish your Citroën’s delivered with a full reservoir, please choose the accessory "fuel tank" during your reservation.

How pass the return of my vehicle ?

It is mandatory to make an appointment with your refund center at least 4 working days in advance. The vehicle must be returned to one of the DS Euro Pass centers. Otherwise, all costs incurred will be charged. Warning : You will be waited for a maximum of 30 minutes beyond the time that you will have set with the agent of the site of restitution The vehicle must be returned to the place indicated in your contract. In the case where the vehicle is returned to another delivery site than expected, a fee will be charged.

How can I know if my payment has been accepted ?

Concerning exclusively the online booking you will receive a confirmation email on the mailbox you gave during the booking with the process to finish your Temporary Transit booking.
In case of payment failure, you booking request will appear on your booking records in your customer account. You will have a 48 hours period to pay it. Otherwise your booking will be automatically cancelled.

Can I cancel my order after payment?

In order to cancel your booking, please send a request to contact-dsep@mpsa.com.
You will be charged of 50€ for any cancellation requested more than 21 days before the delivery of your vehicle.
You will be charged of 300€ for any cancellation requested less than 21 days before the delivery of your vehicle.
You will be charged of 800€ if the vehicle is registered in your name.                         
You will then be refunded the difference on your credit card as soon as possible, less standard cancellation fees.

How to get a map of my place of delivery / return ?

To obtain the plans of the places of delivery and restitution of your vehicle, you can go in the heading "CENTERS" of our Internet site, we also communicated there the GPS coordinates of the centers.

During the contract

Who can drive the vehicle in a Temporary Transit contract ?

To drive in Europe, you must be at least 18 years old and have a full driving license that is valid in the countries you will be visiting.
The following people are entitled to drive the vehicle:
the contract holder (his/her name is entered on the registration certificate)
the spouse (in the broadest sense, including cohabiting partners or civil partners subject to presentation of evidence of this union)
and the direct descendants and heirs of the contract holder subject to the same temporary transit conditions as the contract holder
No other person may use the vehicle, for whatever reason. The vehicle may not be used for the performance of income earning activities or for professional purposes.

An international driving license must be held by persons who live outside the European Union.
The international driving license must be accompanied by the national driving license at all times.
A name can’t be added to or changed on the temporary vehicle registration certificate or the international vehicle insurance card once it has been issued.

How can I extend my contract ?

To extend your lease You have to call +33 1 56 47 61 61from 8H00 to 16H30 from Monday to Friday (except banking holidays). 
You can extend your Euro Pass contract for a maximum duration of 175 by calling Administrative service + 33(0)1 56 47 49 62 at least 48 hours before the scheduled return date.
Prices per day can differ from the prices applicable when you signed the Euro Pass contract.
Extra days must be paid directly by bank card when you call.
For detailed information, please refer to the assistance guide Citroën Euro Pass.

Can I return my vehicle in advance ?

The following conditions must be met for partial reimbursement for the unused days:
Return date at least 8 days before the end of the contract
For contracts of less than 30 days, no reimbursement is possible
Regardless of the circumstances, 16% of the initial contract will be Retained
For the student, the expected return must take place 30 days before the end of the contract to give rise to a partial refund. 
In case of contract extension, it may be no refund if you return the vehicle before expiration of the extension.

How can I change the place of return ?

Call DS Euro Pass at least 4 working days before the end of your contract. This service is available from Monday to Friday (except French public holidays) between 8 am and 5 pm:
From France: 01 56 47 61 61
Outside France: +33 1 56 47 61 61
DS Euro Pass will send you the plan for the new site chosen by e-mail or fax your request. This plan is also available on the website in the "centers".
Important:
For drop-offs outside France (except Geneva), this change will entail a supplementary cost payable by credit card to DS Euro Pass. These fees refund abroad are not refundable.

I travel to a country not covered by insurance, what happens ?

If you decide to go to a country not covered by insurance / assistance, you incur your civil and criminal liability and will have to pay all costs related to a disaster or breakdown. No territorial extension is possible on insurance contract. You will find all the countries covered under the heading Offer / Insurance & Assistance

At the end of the contract

Can I buy my car ?

You can purchase the TT vehicle; a great deal for yourself, a friend or family member which takes into account the duration of use under the Temporary Transit agreement.
Contact the DS EURO PASS TT purchasing service directly at least 15 days before the end of your contract. From Monday to Friday (except French bank holidays) from 9am to 5pm only.
Your direct contacts:
* Chrystel Bourgnier
Tel. in France: 01 56 47 49 84
Tel. outside of France: +33 (1) 56 47 49 84
E-mail: infos-tt-rachatcitroen@mpsa.com
Our sales team will inform you in detail about the conditions that can be granted. Meanwhile, you will find lots of information already in the "Pratical information - After your trip" of our website.

At the end of the contract, do accessories belong to me?

All accessories offered must be licensed by DS Automobiles.
We are prohibited from supplying accessories outside the DS Network.
All accessories are the property of the customer who may opt to keep them at the end of the contract.

Does the vehicle have to be returned with it's original tires ?

The vehicle must be returned in the same condition it was delivered in. Although it is possible to keep accessories, the original tires must also be returned.

What documents I have to return with the vehicle ?

At the end of your contract you have to give at your drop off center:
- The vehicle registration certificate or provisal registration certificate
- The 2 keys to the vehicle
- Any SD cars
- The vehicle maintenance booklet
- The insurance certificate
- The safety kit : safety vest and triangle
Important: All non-returned items will be billed to you and debited from your bank account, even in the event of theft.
Our agent will ask you to sign a double copy of the vehicle receipt (French-English) stating the vehicle’s mileage and any returned or missing items. You will keep a copy of this document.

Insurance and assistance

In Case of problems (Theft,Accident...) what should I do ?

We advise you to check your practical guide assistance.
Step 1: fill in the necessary documents
In case of an accident: draw up an accident report with the parties involved
In case of attempted theft or act of vandalism: make a detailed declaration and lodge an official complaint with the police
In case of theft: make a detailed declaration and lodge an official complaint with the police
Step 2: open an insurance file
Send a copy by email to das@ima.eu
Send the original by mail to DS EURO PASS – SERVICE ASSURANCE : 45 Rue Jean Pierre Timbaud - 78300 Poissy - FRANCE
Step 3: have the vehicle taken care of
In case of an accident or attempted theft or act of vandalism that requires repairs: bring the vehicle to a Citroën authorized repair garage.
Step 4: ask for a refund if necessary
 
If the repairs are paid by the customer: send the original repair invoice by mail to CITROËN EURO PASS – SERVICE ASSURANCE : 45 Rue Jean Pierre Timbaud - 78300 Poissy - FRANCE
Call DS EURO PASS - CUSTOMER SERVICE (09 69 360 760 from France or + 33 9 69 360 760 outside France)

Which countries are covered by insurance and assistance DS Euro Pass ?

Germany, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Spain (Balearic Islands and the Canary Islands), Estonia, Finland, mainland France and Monaco, Greece, Hungary, Iceland, Ireland, Italy, San Marino and Vatican , Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malta, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, the United Kingdom and Gibraltar, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic.
Beyond these countries, the client will assume full liability, material and criminal incidents that may occur.

What maintenance does a TT vehicle need ?

All our vehicles are delivered new. The first review shall take place at 20,000 kms. This review isn’t free and must be performed by a representative of the Citroën network. It’s also recommended to check the level of oil, water and tire pressure of the vehicle at least every 1 000 km level.

Contacts and others

I haven't found the answer to my question

Click to contact us ( Here)